Last updated: October 2026. This policy applies to orders placed directly with AB AaZaA Bags on WhatsApp or by phone. Orders placed on Flipkart follow Flipkart’s return and refund policy shown on the product page.

When you can return a bag

You can request a return or replacement within 7 days of delivery if:

• the bag arrived damaged or defective (for example, a broken zip or torn stitching);
• you received a different product, colour or size from what you ordered; or
• an item is missing from your parcel.

Conditions

• The bag must be unused, with its original tags and packaging.
• Please share clear photos or a short video of the issue when you contact us.
• Damage caused by misuse, overloading or normal wear and tear is not covered.

How to request a return

1. Message us on WhatsApp at +91 95300 11035 with your name, order details and photos.
2. We review your request, usually within 1 to 2 working days.
3. Once approved, we arrange a pickup or share the return address.
4. After we receive and check the bag, we send a replacement or process your refund.

Refunds

Approved refunds are processed within 5 to 7 working days of receiving the returned bag, to your original payment method or by UPI. Shipping charges are refunded only when the return is due to our error.

Exchanges

Want a different colour or design? Subject to stock, we are happy to exchange an unused bag within 7 days of delivery. The customer pays the return shipping for change-of-mind exchanges.

Contact

WhatsApp or call +91 95300 11035, or email aazaabags@gmail.com.