FAQ

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Frequently Asked Questions

Quick answers about ordering, delivery, payment, returns and choosing the right bag size.

Ordering

How can I order an AB AaZaA bag?

You can order in two ways: tap “Buy on Flipkart” on any product to buy through Flipkart, or tap “Order on WhatsApp” to message us directly on +91 95300 11035. On WhatsApp we confirm the price, colour and delivery details with you before dispatch.

Can I place a bulk or wholesale order?

Yes. Schools, shops, offices and resellers can order in bulk. Message us on WhatsApp or call +91 95300 11035 with the bag and quantity you need, and we will share a quote.

Do you have a physical shop in Hyderabad?

We are based at Zeba Bagh, Asif Nagar, Hyderabad 500028. Please message us on WhatsApp before visiting so we can make sure the bag you want is ready for you.

Delivery

How long does delivery take?

Flipkart orders follow the delivery date shown on Flipkart at checkout. For WhatsApp orders, we usually dispatch within 1 to 2 working days, and delivery normally takes 3 to 7 working days depending on your city. We share the expected date when you order.

Do you deliver across India?

Yes, we deliver to most pin codes across India. For orders in Hyderabad, ask us on WhatsApp about faster local delivery.

How can I track my order?

Flipkart orders can be tracked in your Flipkart account. For WhatsApp orders, we send you the courier tracking details on WhatsApp once your bag is dispatched.

Payment

What payment methods do you accept?

On Flipkart you can use any payment option Flipkart offers, including UPI, cards, net banking and Cash on Delivery where available. For WhatsApp orders we accept UPI and bank transfer. Ask us on WhatsApp if you would like Cash on Delivery for your pin code.

Is it safe to pay?

Yes. Flipkart payments are processed by Flipkart’s secure checkout. For WhatsApp orders, we only share our official UPI details from +91 95300 11035. Never pay to any other number claiming to be us.

Returns & Refunds

What is your return policy?

If your bag arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund. Flipkart orders follow Flipkart’s return policy for that product. Read our full Return & Refund Policy.

How long does a refund take?

Once we receive and check the returned bag, approved refunds for WhatsApp orders are processed within 5 to 7 working days to your original payment method. Flipkart refunds are handled by Flipkart.

Size & Care

How do I choose the right bag size?

Several products include a size guide image in their photo gallery. For school bags, choose a size that sits between your child’s shoulders and waist. If you are unsure, send us your child’s class or what you plan to carry on WhatsApp and we will suggest the right bag.

Will a laptop fit in your laptop and file bag?

Our Laptop & File Bag has a spacious main compartment for a laptop, files and documents. Message us your laptop size and we will confirm the fit before you order.

How should I clean my bag?

Empty the bag, brush off loose dust, then wipe it with a soft cloth and mild soapy water. Let it dry naturally in the shade. Avoid machine washing, bleach and direct heat to keep the fabric and zips in good shape.

Still have a question?

Our team is happy to help on WhatsApp.